We ship using either Flat Rate USPS Priority Mail or FedEx. You will have the option of upgrading to a faster FedEx Express shipping option at checkout if you wish. All orders are put together and shipped from our Orlando, FL location within 2 business days of payment, at which point a tracking number will be issued when available. US residents should receive orders within 1-5 business days upon shipping.
All shipping upgrades are automatically calculated based on the weight and size of the items ordered.
That's right, if your order is over $99, we'll ship it for FREE! If you would like a faster service, pick which method you would like and once we have manually calculated the difference in shipping to upgrade the delivery service, we will contact you with the additional amount. As with all orders, you will be sent a tracking number from Raaw Macaw! once your order has been processed.
Macaw! Foods ships some items outside of the USA. Since international orders may be subject to restrictions, or import duties and/taxes, all international orders will be handled on case-by-case basis. If you are an international customer, please contact us via email before placing an order.
You will receive a tracking number via email - when available - once your order is shipped so that your package can be tracked online.
Please contact us within 48 hours if there is a problem with your order.
Most unopened products can be returned for a full refund. Products must be completely sealed, unopened, in original packaging, and must be shipped back to Macaw! Foods at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products, minus original shipping costs. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
Once you have contacted our returns department and received a return authorization number, you may ship your item to the following address:
PO Box 547491
Orlando, FL 32854
Damaged or Incorrect Items
In the event that your order arrived damaged or you received the incorrect item(s), please contact us within 48 hours after receiving your order.
Macaw! Foods accepts all major credit cards, Paypal and Money Orders on orders over $100. All payments are to be made in US dollars.